Privacy

Privacy Policy

Last updated: October 2026

1. Information We Collect

We collect information provided directly by users and businesses when registering, configuring, or interacting with Silexa AI services. This includes:

  • Account Details: Name, work email address, company name, and authentication credentials.
  • Platform & Messaging Data: When you connect communication channels (such as Facebook Messenger, Instagram, or WhatsApp Business) via Meta technologies, we receive authorized metadata (such as Page IDs, Instagram professional account IDs, WhatsApp Business Account IDs, phone number IDs, and app-scoped user IDs) as well as incoming customer inquiries and conversation timestamps necessary to deliver automated conversational AI support.

2. How We Use Information

We use the data collected strictly for the following purposes:

  • Operating, maintaining, and providing our multi-channel AI customer agent platform.
  • Processing and responding to incoming customer support inquiries in real time across connected channels.
  • Providing analytics, conversation transcripts, and workspace management tools to authorized business administrators.
  • We do not sell, rent, or monetize your personal or platform data to third parties.

3. Data Protection & Security

We maintain strict administrative, technical, and physical security measures to protect your information:

  • Encryption: All data in transit is encrypted using TLS 1.3, and access tokens and credentials are encrypted at rest using industry-standard AES-256 encryption.
  • Tenant Isolation: Customer data is isolated by workspace using strict tenant-level access controls and row-level security.

4. User Rights & Data Retention

Customers and end-users retain full control over their data, including the right to access, rectify, export, or permanently delete stored information at any time.

5. Meta Platform Data & User Data Deletion Instructions

In accordance with Meta Platform Policies, users who interact with Silexa AI through Facebook Login, Facebook Messenger, Instagram, or WhatsApp have the right to request the deletion of their personal data.

Method A: Automatic Deletion via Facebook Settings

You can revoke access and trigger automated data deletion directly from Facebook:

  1. Go to your Facebook profile's Settings & Privacy > Settings.
  2. In the left-hand menu, select Apps and Websites.
  3. Find Silexa AI (or Silinex Global Services) and click Remove.
  4. Facebook will automatically trigger our secure server-to-server Data Deletion Callback endpoint. Our system will immediately purge all Facebook/Meta access tokens, user identifiers, and associated session records, generating a tracking confirmation code.

Method B: Manual Deletion Request

You may also request complete deletion of your data by contacting us directly:

  • Send an email to contact@silinexglobal.com with the subject line Data Deletion Request.
  • Specify your business email, connected Facebook Page name/ID, Instagram handle, or WhatsApp phone number.
  • Our team will process the request, purge all associated records from our active databases and caches within 48 business hours, and send you a written confirmation.

6. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us at:

Silinex Global Services Pvt Ltd
Email: contact@silinexglobal.com
Website: https://silexa.ai

Privacy Policy | Silexa AI